FAQ

What’s the estimated delivery time?

97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer. But the estimated delivery time (EDT) is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT: Issues with print or embroidery files Products being out of stock Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions Nonetheless, we work hard to meet our delivery estimates with each order. If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.
How can I track my order?

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.
Is Therapy wear available in all countries?

We don’t ship to some countries because of legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: Crimea, Luhansk, and Donetsk regions in Ukraine Russia Belarus The Gaza Strip region in Palestine Ecuador Cuba Iran Syria North Korea Please note that Russia’s war in Ukraine severely limits shipping to Ukraine. For now, we’re only able to ship products fulfilled in our Latvian facilities.
Can I return or exchange my order if size don't fit?

Currently, we are unable to process returns or exchanges for non damaged items. Please review product description and size chart to ensure you purchase your desired fit. If you have any questions about a size before placing your order, please contact us